Refund policy

Last updated: August 19, 2026

Stampira is a brand of Rajen LLC. Contact: support@stampira.com. We ship within the United States only.

30 DAYS TO CHANGE YOUR MIND

For standard, non-personalized products, you have 30 days from delivery to ask for a return. The item must come back unused, in its original condition and packaging. Email support@stampira.com with your order number and we send you the instructions. Items sent back without contacting us first cannot be accepted.

Return shipping is on us when the item is faulty, damaged or not what you ordered. If you simply changed your mind, return shipping is on you.

PERSONALIZED AND MADE-TO-ORDER PRODUCTS

Some of our products are produced with the text or the configuration you submit at checkout. They cannot be resold, so they are not returnable for a change of mind once production has started.

Production starts 12 hours after your order is placed. Within that window we can change the personalization, change the shipping address, or cancel your order for a full refund — just email us with your order number. After that window we can no longer stop production.

This does not affect anything below: if the product is faulty or does not perform as we describe it, you are covered.

OUR 90-DAY GUARANTEE ON PERSONALIZED NAME STAMPS

Our name stamps carry a specific promise: the print holds through 50+ washes once it has cured for 48 hours. If it does not, email support@stampira.com within 90 days of delivery and we refund your order in full. You keep the stamp — sending back an engraved item that carries your child's name makes no sense to us.

What we need: your order number and one photo of the print after washing. Nothing else, no return shipment, no restocking fee.

This 90-day guarantee applies to personalized name stamps. Other products are covered by the 30-day return rule above and by the rules on faulty items below.

THIS APPLIES TO DISCOUNTED ORDERS TOO

Every rule on this page covers every order, including bundles and orders placed during a promotion. We do not exclude sale items. Any free item included with an order does not have to be returned.

A MISTAKE IN THE PERSONALIZATION

If the mistake is ours, we remake and reship free of charge. If the text was typed wrong at checkout, we do one remake at half price. The live preview on the product page shows exactly what will be produced, so please check it before you order.

DAMAGED OR WRONG ON ARRIVAL

Send us a photo within 7 days of delivery and we ship a replacement free of charge, or refund you if you prefer.

PARCELS THAT DO NOT ARRIVE

You receive a tracking link by email as soon as your parcel leaves. If tracking has not moved for 7 days, write to us and we chase the carrier. If a parcel is confirmed lost in transit, we remake and reship it at our cost.

REFUND TIMING

Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take a few more days to post it.

YOUR LEGAL RIGHTS

These commitments are offered by us in addition to the rights you have under applicable law. Nothing here limits those rights.

QUESTIONS

support@stampira.com — we answer within one business day, Monday to Friday.